1. Identity and contact

Professional: AVILO ESTATE GROUP SRL

Headquarters: 24 Boulevard Louis Schmidt, 1040 Etterbeek, Belgium

Company number: 0726.616.211

Representative: Jean-Christophe Conticello, Founder

Website: conticollection.com

Email: contact@conticollection.com

Host: Hostinger, UAB Jonas g. 60C, 44192 Kaunas, Lithuania

 

2. Purpose

These terms and conditions govern bookings of short-term furnished accommodation made by consumers on the website. All bookings imply full and unreserved acceptance of these terms and conditions.

 

3. Description of accommodations

Key features, capacity, equipment, price and restrictions displayed before validation.
The photos accurately illustrate the general condition and atmosphere, but are not strictly contractually binding.
The maximum capacity indicated cannot be exceeded.
 

4. Booking Process

The customer selects the accommodation and dates and enters the required identity, contact and booking information.

Before confirming the pre-booking, a summary is displayed showing the total price of the stay, including applicable taxes, fees and optional extras, together with the amount payable at that stage.

A pre-booking requires an initial payment of 2% of the total booking amount.

Following the pre-booking, our team may contact the customer to discuss the stay, group requirements and suitability of the selected accommodation before the subsequent payment stages.

The remaining payments are collected in accordance with the payment schedule set out in Article 6.

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5. Prices, taxes and fees

Prices are expressed in Euros. Depending on the municipality, tourist taxes and fees for cleaning, linens, or optional extras may be added. The total booking price and the amount payable at the time of booking are displayed before payment is confirmed.

 

6. Payment

Unless otherwise stated during the booking process, direct bookings are paid according to the following schedule:

• 2% of the total booking amount is due at the time of pre-booking.

• 28% is due 60 days before check-in.

• The remaining 70% is due 30 days before check-in.

Where a pre-booking is made within 60 days of check-in, the 28% payment may be collected manually following confirmation of the booking.

Where a booking is made within 30 days of check-in, the remaining balance may also be collected manually.

Scheduled payments may be automatically charged to the payment method provided during the booking process.

If a scheduled payment fails, a 48-hour grace period applies before the booking may be cancelled for non-payment.

Card payments are processed through the secure payment provider made available through the booking system.

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7. Bank imprint and security deposit

A €1,000 credit card authorization is required no later than the day of arrival. This is a pre-authorization, not a charge, intended to cover damages, deterioration, loss of keys or access badges, inadequate cleaning, failure to comply with house rules, or exceeding the maximum occupancy.

Inventory of fixtures upon entry and exit when scheduled.
In the absence of any anomaly, the imprint is released after departure, subject to the client's bank processing times.
In the event of an anomaly, all or part of the payment may be deducted upon presentation of supporting documents to the client.
If the costs exceed €1,000, the customer remains liable for the balance.
 

8. Check-in, check-out and use

Arrival and Departure times are listed for each property.
Pets [allowed/prohibited] as per the listing.
Parties and noise disturbances are prohibited.

Subletting is prohibited.
Compliance with the internal regulations and, where applicable, the condominium rules. Serious breaches may result in termination of the stay without refund, in addition to the deductions stipulated in Article 7.
 

9. Right of withdrawal

Accommodation services provided on a specific date or period are not eligible for the right of withdrawal for contracts concluded remotely in accordance with Article L221-28 of the Consumer Code.

 

10. Cancellation, modification and no-show

Cancellation by the customer: 

The cancellation and refund policy applicable to a reservation is displayed during the booking process and forms part of the booking conditions accepted by the customer.

Under the standard Pre-Booking Policy:

• A 100% refund is available when cancellation is made within 24 hours after the booking is accepted, provided the booking was requested at least 7 days before check-in.

• A 50% refund is available for eligible cancellations made up to 7 days before check-in.

• Once the applicable refund period has expired, the reservation becomes non-refundable.

Any mandatory consumer rights that cannot legally be excluded remain unaffected.

Modification of a reservation: Requests to change booking dates are subject to availability and may result in a change to the total booking price. A requested modification is not confirmed until accepted by the accommodation provider.

No-show or early departure: No-shows and unused nights resulting from an early departure are non-refundable.

Cancellation by the professional: If the accommodation provider is unable to honour a confirmed reservation, reasonable efforts may be made to offer equivalent alternative accommodation. If no suitable alternative can be provided or accepted, amounts paid for the affected reservation will be refunded, subject to applicable law.

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11. Liability and insurance

The client is responsible for any damage caused by themselves or their companions. It is their responsibility to verify their holiday insurance coverage. The service provider is not liable for utility outages, neighborhood disturbances, or force majeure events. Liability is limited to the cost of the disputed stay, except in cases of gross negligence or willful misconduct.

 

12. Personal Data

Purposes: management of reservations, payments, security deposits, access and logistics, site security, legal obligations.
Legal basis: performance of the contract, legitimate interest, legal obligation where applicable.
Recipients: authorized personnel, technical and payment service providers, insurers if necessary.
Storage periods: adapted to the purposes and legal obligations.
GDPR rights: access, rectification, erasure, restriction of processing, objection, data portability. Exercise these rights by email to contact@conticollection.com with proof of identity. Right to lodge a complaint with the CNIL (French Data Protection Authority).
 

13. Complaints and mediation

In case of difficulty, the customer should first send a written and reasoned complaint to the following address: contact@conticollection.com, recalling the reservation number and the relevant documents (dates, amounts, photos, exchanges).

We acknowledge receipt and will provide a response within [X] calendar days.
If no response is received within this period, or if the response is not satisfactory, the consumer client may contact the consumer mediator to whom we are subject free of charge: [Name of mediator], [postal address], [website for referral].
Mediation is available within one year of the written complaint, provided that no legal proceedings have been initiated.
 

14. Online Dispute Resolution

The European online dispute resolution platform is no longer operational. For an amicable settlement, the customer should use the consumer mediation service indicated above. If no agreement is reached, they may contact the competent national consumer protection authorities.

 

15. Force majeure

Force majeure is defined as any external, unforeseeable, and irresistible event that makes the performance of obligations impossible (for example: an administrative closure order, a major natural disaster, or a widespread network outage). The parties' obligations are then suspended for the duration of the event.

If the force majeure continues beyond [X] days, each party may terminate the contract in writing, without penalty.
In the event of termination, sums paid for services not performed will be refunded, less justified and irreversibly incurred costs as of the date of the event.
Obligations already performed or due before the occurrence of force majeure remain payable.
 

16. Applicable law and competent courts

French law. For consumers, jurisdiction lies with the French courts of the defendant's domicile or the place of performance. The mandatory consumer protection rules of the consumer's country of habitual residence within the European Union remain applicable.

 

17. Entry into force and amendments

The online version in effect on the day of booking is binding throughout the duration of the service. Updates may occur in the future.