Question 1

How do I book a stay?

Accepted Answer

Bookings are made directly through the website via our secure booking platform, powered by the Hospitable booking system. Once your reservation is confirmed, you will receive a confirmation email with your stay details.

Question 2

Is real-time availability shown on the website?

Accepted Answer

Yes, availability is updated in real time through the booking platform. If your dates are not available, you may wish to explore alternative properties or dates.

Question 3

Can I request specific dates before booking?

Accepted Answer

If you have specific requirements or are planning ahead, you are welcome to get in touch. The team can assist with availability and recommendations.

Question 4

Do you require minimum lengths of stay?

Accepted Answer

Minimum stay requirements vary by destination and season. During peak periods, a minimum stay of three nights is typically required. Outside of peak periods, a two-night minimum generally applies, depending on the property and availability.

Question 5

May I cancel my reservation?

Accepted Answer

Cancellations are possible, subject to the following conditions:
More than 60 days prior to arrival: full refund
Up to 30 days prior: one night charged
Up to 21 days prior: 75% of the stay charged
Less than 21 days: non-refundable
Specific terms may vary by property and are confirmed at the time of booking.

Question 6

How can I cancel or change my reservation?

Accepted Answer

To cancel or modify your reservation, please contact us by phone or email, providing your booking number, the name used at the time of booking, your stay dates, and the selected property.Telephone: +33 (0) 6 72 23 20 01Email: contact@conticollection.comOur customer service team is available to assist you and answer any questions regarding your request.

Question 7

Can I make changes to my reservation, such as changing the dates?

Accepted Answer

Amendments to your reservation may be possible, including changes to your stay dates, subject to availability. Any applicable fees will depend on the original booking conditions and the timing of your request. Our team will be happy to assist and advise on available options.

Question 8

Is the Conti Collection website secure?

Accepted Answer

Yes. The security of your personal information is a priority. We have implemented appropriate privacy and security measures, with full details available in our privacy policy.

Question 9

Do I need to pay a deposit to make a reservation?

Accepted Answer

A booking deposit is required to confirm your reservation, typically 50% of the total stay. Payments can be made by credit card or bank transfer and are processed through a secure, encrypted system.

What to expect, from booking to arrival.